FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on location and product availability.

How can I track my order?

Once your order ships, you will receive a tracking number by email.

Do you accept returns?

Eligible returns are accepted for store credit only. Items must be unused, unworn, and returned in original condition within the approved return window.

Please note: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Are your products true to size?

Most items fit true to size. Please review the size guide on each product page before ordering.

Do you offer international shipping?

Yes, we currently ship to select international locations.

How can I contact Floreal Luxe?

You can reach us through our Contact page or by email at support@florealluxe.com.